PRIVACY POLICY

Roto-rooter ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rotorooterplumbingpros.com, use our services, or engage with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Data

We may collect personally identifiable information that you provide to us when you:

Register or book services on our site

Subscribe to our newsletter

Contact us for customer support

Participate in surveys or promotional activities

Submit a contact form or request a quote

Personal data may include, but is not limited to:

Name

Email Address

Phone Number

Address

Payment Information

Non-Personal Data

We may also collect non-personal information that does not identify you, such as:

Browser type and version

Operating system

Referring website

Pages you view on our site

The time and date of your visit

Other diagnostic data

2. How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website

Improve, personalize, and expand our website

Understand and analyze how you use our website

Develop new products, services, features, and functionalities

Communicate with you for customer service and support

Process your transactions and send confirmations

Send you emails and text messages

Deliver appointment reminders and service updates

Send promotional or marketing communications (where consent has been given)

Prevent fraud

Comply with legal obligations

3. How We Share Your Information

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processing

Data analysis

Email delivery

SMS delivery platforms

Hosting services

Customer service support

These providers are contractually obligated to protect your information and may not use it for their own marketing purposes.

Phone Numbers & Marketing (Non-Sharing Statement)

We will not sell, rent, or share your phone number with third parties for marketing purposes.

Phone numbers collected for SMS communications will only be used to communicate with you regarding your requests, services, customer support, account notifications, and internal business operations.

We do not transfer, sell, or share SMS consent with any third parties for marketing purposes.

Business Transfers

We may share or transfer your information in connection with a merger, sale, financing, or acquisition.

Law Enforcement

We may disclose your information if required by law or necessary to:

Comply with legal obligations

Protect and defend our rights

Prevent wrongdoing

Protect user safety

4. SMS Communications & 10DLC Compliance

How We Collect Phone Numbers

We collect phone numbers when you:

Submit a contact form

Book an appointment

Request a quote

Subscribe to updates

Contact customer support

By providing your phone number, you consent to receive SMS messages from Roto-rooter.

How We Use Phone Numbers

We may send SMS messages related to:

Appointment reminders

Service updates

Customer support responses

Account notifications

Marketing or promotional messages (if you have opted in)

Message frequency may vary. Standard message and data rates may apply.

Phone numbers are accessible only to authorized personnel and approved service providers necessary for business communications.

SMS Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP – to unsubscribe
HELP – for assistance

After opting out, you may receive a final confirmation message confirming your request.

For additional support, contact us at:

Email: [email protected]

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no transmission method is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have rights including:

Right to access

Right to rectification

Right to erasure

Right to restrict processing

Right to object to processing

Right to data portability

If you wish to exercise any rights, contact us using the details below. We will respond within one month.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13. If discovered, we will delete it promptly.

8. Cookie Policy & Tracking Technologies (CCPA/CDPA Compliance)

We use cookies to enhance your experience.

Types of Cookies We Use

Essential Cookies

Analytics Cookies (e.g., Google Analytics)

Advertising Cookies (e.g., Meta, Google Ads)

Session Cookies

Persistent Cookies

Your Cookie Choices

Under CCPA/CDPA, you may:

Opt out of sale/sharing of personal data

Disable non-essential cookies

Request disclosure of tracking technologies

To exercise these rights:

Use our Cookie Preferences link

Adjust browser settings

Visit NAI or DAA opt-out pages

Contact us at [email protected]

Do Not Track

Our website does not respond to DNT signals.

Data Retention

Session cookies: Until browser closure
Persistent cookies: Up to 24 months or as legally required

9. Changes to This Privacy Policy

We may update this policy periodically. Changes are effective when posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]